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Order enquiries Order enquiries

If you have any questions regarding orders placed on the Liverpool Cheese Company online store, we will be glad to help you.

Customer helpline number and hours

Our customer helpline number is 0151 4283942

Postage & Packing Postage & Packing

We debated long and hard the pros and cons of offering free p&p but we felt that would mean putting the prices of the products up and that it would be fairer in the long run to charge for postage and packing on orders under £60. P&P costs £9.80 for orders under £60 - FREE on all orders over £60!  There is no mimimum order or maximum weight limit, you might like to share an order with a friend or neighbour and keep the costs down.

We selected Parcel Force and Royal Mail as our carrier because if you are not home when your parcel arrives, they will take it to a depot local to you.  We have personally experienced the joys of driving many miles to a hard to find industrial estate and we know how inconvenient that is.  We would point out, however, that cheese is not at its best when left in a post office depot for any length of time and you may find it safer to use a work address or the address of a neighbour if you know that you, or the person you are sending the package to, may not be at home when the delivery is made.  We cannot accept responsibility for the deterioration of products undelivered/uncollected.

We normally dispatch parcels on Monday, Tuesday, Wednesday and Thursday for next day delivery.  We can arrange for parcels to arrive on Saturdays but there is a £14 surcharge for this.  (you will need to telephone us if you want this option).  The last postal collection for next day delivery is at 4.30 pm.  If we receive orders before 1pm they will be sent the same day, orders received after 1 pm may be sent the following working day.

All of our packages are securely wrapped in boxes made from 100% recyclable material with ice packs if necessary.  You might not always receive your parcel in a brand new spanking box, however, as we have a policy of recycling where possible.  The contents of your package will be of our usual high quality and the planet might feel a little bit better for it!

At present we only deliver to the UK Mainland for £9.80. (FREE over £60) We can send packages offshore to Isle of Man, Channel Islands and Northern Ireland, but there may be an additional postage charge. Please send through your enquiry and we shall be very happy to quote a price for you.  If you wish to send parcels within the EC, contact us and we will get a quotation for postage.

If you have any feedback or complaints about the delivery of your parcels, please let us know as soon as possible - this is the only way we can check on our parcel wrappers and carriers and we need to know if improvements are necessary.